Frequently Asked Questions
Where do Rosendorff source their diamonds?
Rosendorff source diamonds from all over the world including Hong Kong, New York and Tel Aviv. With new owners, Rosendorff customers benefit from international supply relationships and buying power. We also guarantee all diamonds to be issue and conflict free as well as ethically sourced.
Will my diamonds have a certificate?
Most Rosendorff diamonds weighing 0.50ct and above are laser inscribed with a unique identification number and come with a formal certificate. Certification is an expert opinion based on International Standards. Clearly, though, a Rosendorff diamond needs to be viewed to be truly appreciated and all diamond rings over $5000 purchased will be supplied with a certificate of valuation.
Will I receive a valuation certificate?
Rosendorff Diamonds provide complimentary valuations on request for all purchases with a retail value of $5000 or more. Rosendorff will willingly provide valuation, for items purchased for under the $5000 threshold for a modest administrative processing fee.
Which is better Platinum or White Gold?
This is a personal preference. 18 carat White gold is an alloy containing 75% pure gold and 25% other alloys. It is hard wearing and is coated in a fine layer of Rhodium which gives white gold its brilliance and whiteness; however, it does need regular maintenance with the rhodium requiring replacing every 12 to 18 months depending on how the ring is worn. Platinum as used in jewellery is a 95% pure metal. It is dense, hard wearing and does not require rhodium plating. It is however, a more expensive metal. We would be delighted to discuss your personal needs when making your purchase.
Which is more important – colour or clarity?
The significance of colour over clarity is one of personal preference. All Rosendorff rings contain diamonds cut to Rosendorff specifications so you can be assured that whichever diamond you choose, it will always be bright and beautiful.
What is the difference between a Rosendorff ring and others?
Rosendorff are Western Australia’s premier diamond jeweller. We are passionate about the quality of your diamond, the workmanship that goes into your precious piece and the experience you have when walking into our showroom. Our knowledgeable staff will take you through every aspect of your important purchase. Rosendorff jewellery is designed to be worn, cherished, enjoyed and passed down from generation to generation. Make an appointment to view our exquisite collection.
Do I need to make an appointment?
Yes! To ensure you are in the hands of our most skilled specialists, we recommend that you book an appointment. We can also pre-arrange a selection of rings or jewellery collections for you to view based on your individual preferences and needs.
Does Rosendorff jewellery contain nickel?
Rosendorff jewellery may have minute traces of nickel as part of the alloy, which are permitted under the allergic tolerance laws however the content is so minimal “that it has no known allergic reaction on the skin”.
What if my fiance doesn’t like the ring I have chosen?
Items purchased online can be exchanged or refunded within 30 days of purchase. Items must be returned in perfectly new condition, inclusive of all paperwork/receipts or certificates and without having had any alterations or adjustments.
How long will it take to make / order my ring?
Please allow an average of four weeks to have your diamond wedding rings crafted in our workshop. If your needs are more urgent, this can be discussed and reviewed with your sales professional.
Can I put the rings on layby until the wedding?
Yes you may for items purchased in store by prior appointment. Rosendorff have a three month payment program with regular fortnightly payments. Laybys are not possible with online purchases.
How do I care for my pearl jewellery?
Caring for pearl jewellery is particularly important given the delicate nature of the gem. Contact with chemicals, cosmetics and chlorinated water should be avoided, however your pearl jewellery can still be worn and enjoyed everyday. Due to the porous nature of pearls, avoid submerging your pearls in water as this can dissolve the cement holding your pearl securely in place on its post. When not in wear, store on their own in a soft pouch out of direct sunlight.
What is the difference between Freshwater, Saltwater and South Sea Pearls?
A Freshwater pearl is cultured in a mussel in a lake. A traditional saltwater (Akoya) pearl is cultured in an oyster in the sea. Generally, the freshwater cultured pearls are less expensive than the Akoya pearl. South Sea Pearls are also grown in the sea but are usually a larger size than the Akoya and this is reflected in a higher price point.
I just received my engagement ring but it doesn’t fit. Can I have it resized?
Yes, we offer one complimentary resizing of the ring within the first 12 months of purchase.
What is rhodium plating?
18 carat white gold is made up of 75% gold and 25% other metal, usually silver or palladium. It is common practice to coat the gold in a fine layer of rhodium which is a metal very similar to Platinum. It enhances the whiteness of white gold. It is hard wearing but will eventually wear off. It needs replacing every 12 to 18 months depending on how the jewellery is worn, to keep the white gold looking its best.
Why has my diamond / stone chipped / fallen out?
Even a diamond, which is the hardest gemstone known to man, can chip if hit on the right angle. They are most vulnerable around the girdle, however, due to the way in the which the diamond crystal grows, they sometimes have cleavage lines which are susceptible to impact. Daily wear of your jewellery can wear down clasps and settings which can unfortunately result in stones becoming loose or falling out. Some types of settings are more susceptible to this happening including pave settings where the beauty in the design is the small amount of metal holding onto the stone itself. Occasionally, impact to the ring can weaken the setting and this can result in the stone falling out at a later stage. Rosendorff is more than happy to examine your piece and will replace the stone you have lost or reset any stones that have become loose. A fee will apply and will be discussed with an After Sales Service Specialist on inspection of the piece.
How long will it take to have a repair completed?
General repairs take a minimum of two weeks however our time frame will depend on the season. Some repair work may take a little longer depending on what is required and the current capacity of our workshop. If necessary, we will advise you of any changes on time-frames once the piece has been assessed by the Rosendorff jewellery workshop.
Will you repair pieces not purchased from Rosendorff?
Our workshop mostly runs at full capacity and it is sometimes difficult to provide that service for non-Rosendorff jewellery however, we can review your piece and determine if we are able to assist or alternatively recommend someone who can help with your needs.
What is your pre-order policy?
Pre-ordered items will take a maximum of 6 weeks but usually 21 days.