Know Your Customer (KYC) Policy

Rosendorff (WA) Holdings Pty Ltd trading as Rosendorff Diamond Jewellers — ABN 56 698 951 129. Version 1.0, effective 17 August 2026. Approved by the Managing Director.

Purpose

This policy explains how we identify and verify our customers before completing sales of high-value jewellery, in the showroom and online. We perform our own KYC checks and do not rely on payment-platform fraud tools to fulfil these obligations.

Tiered Verification

• All purchases: full name, billing address, email and phone are captured; payment is processed through traceable methods only.
• Purchases of AUD $10,000 or more: government-issued photo identification is verified (in person, by certified copy, or by live video call for remote sales); the name on the payment method must match the verified identity; the delivery address is verified against billing; online orders receive a phone verification call before dispatch; and the customer is screened against the DFAT Consolidated List, UN Consolidated List and OFAC SDN List.
• Purchases of AUD $50,000 or more: a documented source-of-funds enquiry and written Managing Director sign-off are additionally required before goods are released.

What We Do Not Accept

We do not accept anonymous or nominee purchases, unexplained third-party payers, customers who decline required identification, physical cash of AUD $10,000 or more, cryptocurrency, or orders connected to sanctioned persons or prohibited jurisdictions (see our Sanctions Policy).

Privacy and Records

Identification records are stored securely, accessed only by authorised staff, retained for at least 7 years, and handled in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.

See also our AML/CTF Policy.