Shipping Policy

Shipping Policy

All online orders are dispatched from our showroom in Perth. Our priority is ensuring your order reaches you promptly, and our team is working diligently to respond to all email and phone inquiries.

To track the progress of your order, please refer to the shipping confirmation email, which provides a tracking number.

Shipping Within Australia

We offer free standard shipping for all orders within Australia up to $2,499, which takes approximately 3-5  working days for delivery. For orders valued over $2,500, we offer Express and TNT shipping options to ensure timely insured delivery.

The in-store collection from our Perth showroom is also available for same-day pickup.

Overseas Shipping

For international shipping, the purchaser is responsible for all shipping fees, customs charges, duties, and import taxes. The Rosendorff team will contact you to provide relevant shipping quotes. Please note that Rosendorff cannot be held liable for transit times.

Returns: Shipping & Packaging

Items should be returned in their original packaging, unworn, in perfect condition, and accompanied by all relevant paperwork (e.g., diamond certificates, valuations, and care guides). Please include a copy of your shipping or order confirmation email within the package.

Note that all bracelets and necklaces are packaged with a seal and can not be returned if the seal is removed.

Return Address:

Online Customer ServicesC/- R.D.J (add your order number here)Shop 3, 640 Hay StreetPerth 6000Western Australia

All return shipping charges must be pre-paid by the customer. To protect against loss, we require returned items to be insured during transit (such as Australia Post's 'Extra Cover'). Rosendorff cannot accept responsibility for returned items until they have been received at the above address and you have received a notification of successful delivery.

Alternatively, items can be returned in person to our Perth Hay Street showroom by appointment only. Please bring a printed copy of your online tax invoice or order fulfilment email to confirm your purchase details.

If you have any questions, please email our Customer Service team at customer.service@rosendorffs.com. A representative will respond as soon as possible. Please include your best contact mobile number, as we may use it to communicate with you.